Start at the original source
For benefit rules, begin with the agency or program that administers them. Check the website address, publication date and whether the information applies to your program and location. Our Resources page brings useful official starting points together.
Use reviews for the questions they can answer
A review can describe someone’s experience. It does not establish a clinician’s license, your eligibility or what your program will pay. Ask the clinic who will treat you and how to verify the relevant professional information.
Keep care and benefits representation distinct
A medical visit, help understanding a healthcare bill and representation on a VA benefits claim are different services. Use VA’s accredited-representative directory when you need help choosing a benefits representative.
Keep a clear record
Save the guidance you relied on, the questions you asked and the answers you received. Request an itemized bill and relevant care documents. If a charge or instruction is unclear, ask for an explanation before assuming what it means.